Frequently Asked Questions

Dryly® values customer satisfaction, which is why we are always open to feedback to further optimize our service and the Dryly® bedwetting alarm. By staying in close contact with our customers, we continuously try to innovate our solutions against bedwetting. Through your feedback and the data provided by the app, we gather more and more insights that will enable us to further develop our product and provide answers to frequently asked questions on this page.

Do you have a question about our products or do you encounter problems while using our products? See if you can find the answer on this page or contact one of our specialists.

About bedwetting

When diagnosing bedwetting, a distinction is made between ‘primary bedwetting’ and ‘secondary bedwetting’. If the child has never been ‘dry’ at night since he or she was a baby, we refer to it as primary bedwetting. If the child starts wetting the bed after having had dry nights for a few months, we speak of secondary bedwetting.

Primary bedwetting
The most common reason that a child continues to wet the bed after the age of five is that the brain does not yet properly recognise the stimuli brought on by a full bladder. The bladder sends more signals to the brain as it becomes fuller. If the bladder is at its maximum capacity, it will empty itself to prevent damage to the muscles and nerves.

In a few percent of cases, bedwetting has a medical cause or occurs because a child uses certain medication.

Secondary bedwetting
Secondary bedwetting can be caused by urinary tract infections, diabetes or general illness. Stressful life events, like the death of a loved one or the first day of school can bring about bedwetting as well.

You can find a number of interesting articles about primary and secondary bed wetting!

There are multiple solutions to bedwetting. There are several factors to determine which method suits your child best.

Bedwetting alarm method
This method is most often recommended by family doctors and specialists due to the long-lasting effect. Usually you will not get rid of bedwetting on the first day, it’s a training method that is supposed to achieve a certain result.

Medication
The advantage of medication is that it is effective immediately. The kidneys stop producing urine. This is useful if your child will be spending the weekend away, on a school trip for example. However, medication doesn’t take address the root cause cause of the problem. If the child stops taking it, chances are that he or she will start wetting the bed again.

Waiting
Around 11 percent of bedwetting children are spontaneously cured annually. The child suddenly ‘gets it’ and picks up the signals of a full bladder. We strongly advise against this method because over time, the self-image of a child can be seriously affected. Bedwetting children go for sleepovers less often and feel very limited as a result.

More than 95 percent of all children who suffer from primary bedwetting can be helped by the Dryly® Bedwetting method.

We recommend that children who have a medical problem or experienced a recent traumatic event first see their family doctor.

We notice that it usually takes a very long time to be referred to a specialist through the GP. Because the bedwetting alarm method has no side-effects, we advise you to give it a try. Chances are that it will help your child immensely!

Positivity
We know how annoying bedwetting can be for both the child and the parents. That is why we have developed a unique method based on the scientifically proven bed-wetting method.

Wizzu the Panda Bear takes your child on an adventure with games, a smile and a high hug!

Insight
As a parent you often only find out in the morning that your child had an accident. Many children are embarrassed and don’t tell you, so you only find out in the evening!

Through our handy mobile application you will immediately receive a signal on your phone if an accident occurs. You can also share this information with your doctor so that they immediately have a good insight into the bedwetting behavior of your child. That could save you a few visits!

Occasionally a child will start peeing in bed again after you have stopped using the bedwetting alarm method. This can happen if you stopped too early, or if your child experiences a period of stress, for example. It can also be due to wrong bedtime routines. Read all about our ‘tips and tricks’ regarding routines here!

We have seen that it is relatively easier to get bladder control back on track if you have already succeeded before.

Reimbursement by health insurance

The Dryly® bedwetting alarm is not included in the basic insurance but is covered by many health insurance companies in additional plans. Reimbursement per health insurance can vary considerably. The average reimbursement is around €100, but often the full amount of the bedwetting alarm is reimbursed!

Would you like to know exactly what your health insurance reimburses? We are happy to help you apply for a reimbursement!

Dryly® has agreements with almost all health insurance companies in the Netherlands and Belgium. This way we increase the chance that your health insurer will take on some of the costs.

Health insurers often have the restriction that one bedwetting alarm is reimbursed per policy. So pay attention if you have more than one child!

We have prepared a handy overview where you can see if your health insurance company will reimburse you for the Dryly® bedwetting alarm!

Each health insurer has its own policy to claim the costs of the bedwetting alarm. We have created a page where you can indicate who your health insurer is. We will help you fill in the right forms!

That depends on your health insurer! A referral is often needed. Check here if your health insurer requires one.

That’s a shame. We do our best to keep the costs of the Dryly® Bedwetting alarm as low as possible. We often see that it’s more than worth it for parents to sleep through the night for once.

Feel free to take a look around our webshop. For as little as €179,- you can use it with your child!

How the Dryly® bedwetting alarm works

When it is time to go to bed, the child puts on the Dryly® underwear with the Dryly® Transmitter attached. In case of a night-time accident, the transmitter sends a signal to Wizzu the Panda Bear.

Wizzu is an unbelievably soft cuddly toy full of smart technology! At the first hint of wetness, Wizzu makes a noise that immediately wakes the child up. This teaches the child to recognise the feeling of a full bladder.

In addition to making a sound, Wizzu uses the Wi-Fi network to immediately send a message to the mobile application installed on the parents’ phone. The parents can then send the child to the bathroom to finish peeing and if necessary have the child put on a new pair of briefs. Parental support is crucial in making the bedwetting alarm method succeed.

Our friendly soft toy and underwear with fun designs really motivate the child to fight bedwetting. The parents are immediately alerted in case of a night-time accident and can offer their support.

You order the Dryly® Starter Kit, we’ll make sure it’s a party! With this pack you and your child are ready to start approaching bedwetting in a positive way.

The package includes one very friendly pandabar, Wizzu. He is the playmate of all children and is full of innovative gadgets. In addition, you will receive two or four pairs of briefs depending on the chosen pack. The brief contain sensor wires that detect moisture. We have briefs with cool colours and briefs for situations where more discretion is wanted. The underwear can be fitted with the Dryly® Transmitter, which sends a signal to Wizzu in the event of an accident. Wizzu wakes up your child with sound and immediately sends an alarm via the Wi-Fi network to the parents’ mobile application.

The Dryly Starter package contains:

Sure! If your child goes for a sleepover, Wizzu can just come along. In that situation, Wizzu does not send a message to the app, but does wake your child up to pee!

Once Wizzu is connected to his trusted network once again, he immediately updates your calendar with the dry and wet nights that he has experienced while offline.

Yes, the briefs can be ordered here. Each pack contains 2 briefs. The briefs don’t have to be connected to the Dryly® bedwetting alarm. It is convenient to have a few more briefs handy so that you don’t have to do any extra rounds of laundry.

Wizzu can certainly be ordered separately. He does like to be ‘paired’ (connected) with the Dryly® Clip, so that the Dryly® Clip knows where to send signals when it the briefs are getting wet.

We have created a handy troubleshoot page here. If you can’t figure it out yourself, you can always call us. We aim to provide a high level of service!

The results vary greatly from child to child. We see that most children get the most results between 3 and 8 weeks. If there is still no result after 3 months, we advise you to contact your family doctor.

Call us! We may have useful advice that you have not yet thought of!

If you have ordered a starter kit or separate receiver from us, you have received a charger and micro-USB cable along with it. We recommend that you always use these. Have you lost the cable and/or charger? It happens to the best of us! Through our website you can order a new charger and micro-USB cable.

If you have no other choice, it is also possible to use your own charger and micro-USB cable. To be sure you have a full battery, it is important that both your charger and cable provide 5 volts and 2 amps (5V/2A). If the voltage is too low, the receiver may not charge.

The transmitter is designed to run on one battery for at least 6 months! Therefore, you will probably never have to deal with an empty battery.

Maybe you received the bedwetting alarm from another parent, or it has been locked inside the closet for a while. Of course this is not a problem. We recommend that you contact us if that is the case so we can help you replace the battery.

The transmitter runs on a CR3032 button cell battery. This type of battery can be found in wristwatches, digital cameras, calculators and the Dryly® transmitter!

Yes, of course! With the Dryly® bedwetting alarm you can have a carefree sleepover. Wondering what steps you need to take to activate the bedwetting alarm at your friends house? Check it out here!

It can sometimes happen that you hear the message ‘transmitter out of range’. This means that the receiver has been searching for the transmitter’s signal for a while, but has not been able to detect it.

Cause

There are several possible causes for this message. If you also hear the message ‘transmitter back in range’ again, you probably have a less than stellar connection.

Possible causes of a bad connection are:

Your child sleeps on his or her stomach

Moisture blocks signals from the transmitter. If your child sleeps on his or her stomach, this can cause the signals to be blocked.

You improve the connection by placing the receiver at the hip of your child’s body. For example, you can put a chair next to the bed with Wizzu on it.

The transmitter is not yet connected to the receiver

When you receive our bedwetting alarm set, pairing the transmitter is part of the process. It may be that this step did not go quite right. This cause is only possible if you have never received an alarm before. Have you received an alarm already? Then the transmitter is paired and you have to look for another cause.

We have an instructional video on how to connect the transmitter to the receiver here!

The transmitter is too far away from the receiver

The transmitter runs on one battery for at least 6 months! We have been able to achieve this by making it extremely energy efficient. The signal sent from the transmitter is therefore not strong enough to go through walls and doors.

As a rule of thumb, keep the transmitter no further than 2 to 3 meters from the receiver. This will increase the quality of the connection.

Make sure the battery is not depleted

If you have had the transmitter in your possession for a while, it is possible that the battery is running out. Make sure to contact us to see what would be the best way to solve this problem.

Functioning of the Dryly® app

We have made it possible in the app to change the password of your Dryly® app account. Check out this link hereabout how you can change this or watch the instructional video.

It is possible to (temporarily) give another parent, guardian or babysitter access to the Dryly® app. The new user will have insight into the dashboard and will receive the alarm on the Dryly® app if an accident occurs. Check out the mobile app settings page about how to add a user to the app.

Sometimes you may wish to remove the receiver from the Dryly® app. On the mobile app settings page we show you how you can easily do that.

It may occur that you accidentally typed your name incorrectly when registering. You can easily change that in the app, see the mobile app settings page for instructions.

You may have accidentally typed your child’s name incorrectly when registering. You can easily change this in the app, you can find out how to change this on the mobile app settings page.

In some cases you may want to remove your child from the Dryly® app. With just a few clicks on the screen, you can easily remove a child.

In the Dryly app you have the option not to receive an alarm if your child has had an accident. If you check “All app-alarms silent” the alarm will no longer sound on the device you are logged in with.

Error codes

This happens if the receiver tries to connect to the specified home network unsuccessfully. The network is within range but does not provide access to the receiver.

Cause

This error code usually occurs if an incorrect password was entered during pairing. If the receiver worked as planned for a bit gives this error message, it is possible that someone from the household has changed the password of your home network.

Solution

You solve this error message by reconnecting the receiver to the home network. Press here to see how to do this.

You will get this message if the receiver has successfully connected to your home network, but doesn’t seem to be connected to the internet.

Cause

This error code can have multiple causes. The most obvious one is that your home network does not have an internet connection.

Another common cause of this message is the use of ‘Wi-Fi extenders’. In many households these are used to amplify the Wi-Fi signal so that there is also range in the basement or attic. If the ‘Wi-Fi extender’ itself has a bad connection with your Wi-Fi network, the receiver will obviously not be able to connect to the internet through this device.

Solution

You can easily test the quality of the connection by connecting to the same Wi-Fi network that the receiver is connected to. Then go to a website or YouTube and see if the content loads quickly.

If the problem persists, you can try to connect to another network if available.

This notification will appear if the recipient successfully connects to the internet, but does not get a connection to our secure servers. If you get this error message it is a good idea to contact contact us.

Other frequently asked questions?

Are there any other questions that are not currently included in our FAQs? Then please contact us.