Frequently asked questions (FAQ)

Dryly® values customer satisfaction, which is why we are always open to feedback to further optimize our service and the Dryly® Bedwetting Alarm.

By being in close contact with our customers, we try to continuously innovate our solutions against bedwetting. With the help of your feedback and the data via the app, we are gaining more and more insights that make it possible for us to keep developing our product and to provide answers on this page to frequently asked questions.

Do you have a question about our products or run into questions while using our products? See if you can find the answer on this page or contact one of our specialists.

Our FAQ (frequently asked questions)

We have divided our customers' most frequently asked questions into a number of categories. Check them out here:

 

Order and delivery

Are the prices on your website inclusive or exclusive of VAT?

All prices on our website are displayed including VAT unless otherwise stated.

What is the status of my order?

You will receive a track and trace code when your order is shipped, via email.

With it, you can see the shipping status of your order. Please note that the track and trace code will only work at the end of the day, when your order is shipped.

Will there be a charge for shipping?

For orders under €50, shipping costs will be charged. The costs may vary by country and you can find them on this page.

How soon will I receive my order?

Orders placed before 4 p.m. are processed the same day and you will usually receive them the next day.

My Track and Trace says the package was delivered, but I haven't received anything?

Annoying to hear! Unfortunately we find that this does happen more often, especially during busy periods with the delivery services. We would like to ask you to wait two more days. We often see your package being delivered after all!

I missed the delivery person. What now?

No worries! This can happen, and so does the delivery service.

If you have entered specific delivery preferences on your account, they will follow them.

Is this not the case? Then they will most likely deliver your package to a collection point near you. Alternatively, they may deliver your package to your neighbors, or they may try to deliver the package again the next day.

Do you see on your track & trace that the package is returned to us? Please contact our customer service, and we will be happy to look into a solution with you!

General

What are the solutions to bedwetting?

There are several solutions to bedwetting. Which method is best for your child depends very much on what the situation is.

Bedwetting alarm method

This method is most often recommended by general practitioners and specialists because of its long-term effect. Usually bedwetting does not stop from day one. With the bedwetting method, the communication between the brain and the bladder is trained. The bladder thus learns to recognize the signal of a full bladder. The bedwetting alarm is a lasting method. On average, the training takes two to max three months.

Medication

The advantage of medication is that you have an immediate effect. The kidneys are inhibited from producing urine at night. This is useful when your child goes to camp or at a sleepover. The medication does nothing else about the problem. If you stop taking it, chances are the bedwetting will start again.

Waiting

Per year, about 11 percent of bedwetting children experience a "spontaneous cure. The switch has been flipped and the signals are suddenly recognized. We strongly advise against this method because a child's self-esteem can be seriously affected. Children who bedwash are less likely to go out with friends and feel very restricted.

When do you use a bedwetting alarm?

Over 95% of all children who suffer from bedwetting can be helped by the Dryly® Bedwetting Method. Children who have a medical problem, or have recently experienced an intense event, we recommend that they visit their doctor first.

We find that it usually takes a very long time to be referred to a specialist through the family doctor. Since the bedwetting alarm method has no side effects, we recommend that you just give it a try. Chances are that the bedwetting alarm will help your child tremendously!

From what age can the potty training method be used?

From the age of 4, the bedwetting alarm is a good solution against nocturnal bedwetting. The child is then old enough to train the signal that goes from the bladder to the brain. Younger is also possible, but then it will probably take longer for the child to be dry.

How long does the bedwetting alarm training last?

On average, children are dry three months after using the bedwetting alarm. Every child that wets the bed is different and this is reflected in the treatment times. One child gets used to it right away and quickly stops bedwetting, in the other child the problem is deeper and requires more time.

According to research, it takes an average of 52 days before a child does not wet the bed for 4 consecutive weeks. One child is dry after 3 weeks and the other after 4 months.

Using the Dryly bedwetting alarm, 93% of our users are dry within 8 weeks!

My child is not making progress, now what?

Progress is made when your child has fewer accidents at night than in the beginning. Every child is different, so everyone's progress will be different. It is important to check with yourself whether you are following the recommended procedures.

These three points are very important:

  • Getting up at night with your child. This makes for broken nights and is not fun, but it is crucial to the success of the wee-wee method.
  • Play the sound of the alarm a few times to your child before he/she goes to sleep. You can do that in the Dryly bedwetting alarm app at "go to bed." That way your child will know which sound to wake up at
  • Give compliments when things are going well.

Is there a risk of relapse?

It sometimes happens that a child starts wetting the bed again after you stop using the bedwetting method. This can happen if you stopped too early or if your child is experiencing a period of stress, for example. After your child is dry, you should continue the bedwetting method for at least two more weeks.

We find that it is relatively easy to get bladder control back on track if it has been done before. It's all about persistence and consistency. You can always contact customer service for tips or an extra helping hand!

What are unique benefits of Dryly®?

Positivity

We know from our own experience how annoying bedwetting is for both the child and the parents. That is why we have developed a unique method based on the scientifically proven bedwetting method. Wizzu the panda bear is there to support your child and lighten the topic. Wizzu the Panda Bear takes your child on an adventure with games, smiles and a high level of cuddling!

The goal should be to work with your child on dry nights. Parental support is crucial in the potty training method.

Insight

As a parent, you often don't find out until the morning that your child has had an accident. Many children are embarrassed and don't tell you so sometimes you don't even find out until the evening!

Through our handy mobile application, you get an instant signal on your phone when an accident happens. You can also share this information with your family doctor so that he or she has a good understanding of your child's bedwetting behavior. That can save you a few visits!

How does the Dryly bedwetting alarm work?

A Dryly® bedwetting alarm consists of a mobile app, a transmitter, a receiver, sensor underwear and Wizzu the panda.

When it's time for bed, your child puts on the Dryly® underwear to which the transmitter clips. The receiver goes into Wizzu's back, so it looks like Wizzu himself wakes up your child. You place Wizzu the panda next to your child's bed. Not in bed!!! (because your child really needs to wake up).

As soon as urination occurs, the transmitter notifies the receiver and the alarm in Wizzu goes off, waking up your child immediately. You get Wizzu out by shaking it. Because the alarm goes off at the first drop, your child learns (unconsciously) to recognize the signal of a full bladder. When your child wakes up, he/she should go to the bathroom right away to pee. Once back, your child puts on clean pants with the transmitter attached and the procedure begins again.

It is important to sound the alarm before your child goes to bed so that your child knows what to wake up to.

In addition to making sound, the receiver in Wizzu also sends a message over the Wi-Fi network to the parents' mobile application. The parents are immediately informed and can have their child urinate and change their pants if necessary. Parental support is crucial to the peeing alarm method.

Can one bedwetting alarm be used for two children?

A bedwetting alarm can be used for one child at a time. It is, however, possible to connect two children with the Dryly bedwetting alarm to one app at the same time.

Can you put multiple pee alarms in the app?

You can connect multiple children from one family to your Dryly bedwetting alarm app. On one account, you can create and manage multiple children from one family. It is not possible to add a child linked to another account.

What's in the starter kit?

You order the Dryly® Starter Kit, we'll make it a party! With this kit you are all set to work with your child in a positive way with bedwetting.

Included in the package is one very friendly panda bear, Wizzu. He is the friend of all children and is full of innovative gadgets. In addition, you will receive two, three or four pants depending on the package you choose. In the bedwetting alarm pants are sensor wires that detect moisture. We have pants with cool colors and pants for situations where more discretion is desired. On these underwear you can attach the Dryly® Transmitter that sends a signal to Wizzu when an accident happens. Wizzu wakes up your child with sound and immediately sends an alert via the Wi-Fi network to the parents' mobile application.

The starter kit includes:

The bedwetting alarm

My baby turns a lot at night, will everything stay put?

On the Dryly urinary underwear are special snaps with extra good grip. The transmitter stays in place even at night.

The transmitter does not stay on at night

Try pressing the transmitter firmly onto the underwear and pulling on the transmitter briefly as a test. If the transmitter does not stay in place, contact customer service.

My child is going away for a sleepover, can the bedwetting alarm come with me?

Yes, the bedwetting alarm can go with you and works even when not connected to wifi. This is the "offline mode. The alarm continues to work, but no messages are sent to the bedwetting alarm app. Once the bedwetting alarm regains internet connectivity, it sends all notifications to the app's server so that this information is updated.

Can the bedwetting alarm also be used during the day?

In principle, the bedwetting alarm can also be used during the day. However, it is important that the receiver is within range of the transmitter, about 10 meters.

Can diaper/plash pants be used over Dryly underwear?

No, this goes against the peeing method. In addition, this will damage the transmitter. This is not covered by the warranty.

Does my child really need to wake up when the alarm goes off?

It is really important that your child is fully awake when he/she goes to pee at night. So don't take them to the bathroom sleep-deprived. A good way to test this is to agree on a code word or have them do some math. You can also check the day after to see if the toilet visit is remembered.

I always let my children pee through the night to avoid an accident, now what?

This depends very much on the situation. The most important starting point is for your child to adventure into dry nights in a positive way. If your child wets the bed three times in a night, it may be a good idea to set up preventative toilet visits so that the alarm only goes off once or twice in a night.

My child is having a relapse, now what?

A relapse is quite normal and often happens to children who have been dry or on an upward trend for a while. Tell your child that it is not crazy at all and that you will get back to it together. Keep in mind that other causes such as a bladder infection can also be a cause.

It is always smart to contact your doctor if the relapse lasts longer.

If you train with the peeing alarm method, it is important that you train until you have 14 consecutive dry nights.

The alarm (receiver/transmitter/app)

My child does not wake up to the sound of the receiver

Children who wet the bed are generally deep sleepers. It is possible that at the beginning of bedwetting alarm training your child may not wake up. It is important to realize that it is a three-month training. It really does take time. It's not weird if it doesn't wake your child up at first.

What is very important to do is to let your child hear Wizzu' s alarm (the receiver) before bedtime. You can do this by pressing the 'go to bed' (blue bar) menu of the app and then selecting your child. Then you come to the 'sleep' menu where the top bar is ' Play Wizzu's alarm sound'. By pressing the 'play' button the sound of Wizzu comes out of your phone.

If you play this sound a few times before bedtime, chances are your child will wake up to it at night. This really does take 1 or 2 weeks.

The receiver's alarm did not go off, nor did the alarm in the app.

The cause of this problem could be due to several components, which is why we will go through them all.

Did the mishap even enter the Dryly app?

  • No, to next check
  • Yes
  • Turn the receiver on and off. When the receiver is turned on, a startup message will play if all goes well.
  • If no start message follows or at the "low battery voltage" message, charge the receiver for 3 hours. (Check the battery voltage in the mobile app under the heading "my Wizzu")
  • Turn the set on again and wait 15 seconds for the message, "Wizzu successfully connected."
  • Do a test by placing a metal surface (spoon or knife) on the transmitter and wait to see if the receiver goes off. If all goes well, the alarm will go off.
  • If sound is still not playing and the receiver is charged then there is something wrong with the receiver, please contact customer service.
  • Check that you have given permission on the phone to receive notifications from Dryly with urgent priority and also always check that the app's sound is on (and not deactivated in settings) and the correct recipient is registered
  • Check that your phone is not set to "do not disturb" or you have given permission on the phone to receive notifications from Dryly with urgent priority

Android:

  • In your phone, go to Settings > Sound or sounds and vibrate. Go to "Do not disturb." If this option is not on the screen, swipe down first. Under "Enable now", see if this feature is off.
  • Go to your notification settings, find the Dryly app and check that all checkmarks are enabled.
  • Check that there are no party apps installed that always keep any notifications silent.

iOS:

  • Go to Settings and press 'do not disturb/focus', then you will see there at what time the 'do not disturb' mode comes on.
  • Of course, your silence mode must also be off (button on the left side of your phone).
  • The Dryly app also requested permissions for urgent notifications. If the app has not done so, go to "settings" on your phone and then Dryly. Go to notifications. Check that the following are set to on: "allow critical notifications," "allow messaging," "sounds" and "badges.
  • In the Dryly app, go to "Settings. See if the "All app alarms silent?" box is checked (to the left). Also set the "alarm volume" to sufficient.
  • In the Dryly app, go to 'My Wizzu', is the correct recipient registered? Check in the app at ' my account' if the correct account is logged in.

The mishap did not trigger an alarm or a notification in the app. Please go through the following steps

  • First, check that the recipient is working and that the notification is visible in the message center of the Dryly app.
  • Turn the receiver on and off. When the receiver is turned on, a startup message will play if all goes well.
  • If no start message follows or at the "low battery voltage" message, charge the receiver for 3 hours with the provided charger. (Check the battery voltage in the mobile app under the heading "my Wizzu")
  • Connect the transmitter to the receiver by placing them on top of each other. You will hear "transmitter connected."
  • Do a test by placing a metal surface (spoon or knife) on the transmitter and wait to see if the receiver goes off. If all goes well, the alarm will go off.
  • If no alarm goes off replace the transmitter battery
  • If sound is still not playing and the receiver is charged then there is something wrong with the receiver, please contact customer service +31 248 080 226.
  • Check the sensor shorts if the alarm does not go off at night anyway.

The receiver alarm goes off, but I get no alarms in my Dryly app.

This can be due to multiple components (WIFI, Internet, phone, receiver). Below we try to rule it out piece by piece.

  • Check that you have given permission on the phone to receive notifications from Dryly with urgent priority and also always check that the app's sound is on (and not deactivated in settings) and the correct recipient is registered
  • Check that your phone is not set to "do not disturb" or you have given permission on the phone to receive notifications from Dryly with urgent priority

Android:

  • In your phone, go to Settings > Sound or sounds and vibrate. Go to "Do not disturb." If this option is not on the screen, swipe down first. Under "Enable now", see if this feature is off.
  • Go to your notification settings, find the Dryly app and check that all checkmarks are enabled.
  • Check that there are no party apps installed that keep any notifications silent at all times.

iOS:

  • Go to Settings and press 'do not disturb/focus', then you will see there at what time the 'do not disturb' mode comes on.
  • Of course, your silence mode must also be off (button on the left side of your phone).
  • The Dryly app also requested permissions for urgent notifications. If the app has not done so, go to "settings" on your phone and then Dryly. Go to notifications. Check that the following are set to on: "allow critical notifications," "allow messaging," "sounds" and "badges.
  • In the Dryly app, go to "Settings. See if the "All app alarms silent?" box is checked (to the left). Also set the "alarm volume" to sufficient.
  • In the Dryly app, go to 'My Wizzu', is the correct recipient registered? Check in the app at ' my account' if the correct account is logged in.

Also check that the date under "Last seen" is current (60 minutes maximum). If this is older, Wizzu may have problems connecting to your WIFI and it is not your phone's fault. Does your home network have a fixed lease for IP addresses or is DHCP mode turned off? Then Wizzu is not getting internet connections. If so, change the settings on your network.

  • If after these checks it is still not clear where exactly it is going wrong, you can still run the test below.

The receiver's alarm goes off, but the alarm comes in with a delay (>1min)

Many phones have a "do not disturb" mode on at night which blocks notifications. The idea behind this is that it gives the user peace of mind. In this case, this is not so convenient because you would like to wake up the moment your child pees. You can turn this off by turning off the "do not disturb" mode. On Android, this goes differently than on iOS/Apple.

Android

  • In your phone, go to Settings > Sound or sounds and vibrate. Go to "Do not disturb." If this option is not on the screen, swipe down first. Under "Enable now", see if this feature is off.
  • Go to your notification settings, find the Dryly app and check that all checkmarks are enabled.
  • Check that there are no party apps installed that keep any notifications silent at all times.

iOS:

  • Go to Settings and press 'do not disturb/focus', then you will see there at what time the 'do not disturb' mode comes on.
  • The Dryly app also requested permissions for urgent notifications. Didn't the app do that? Go to "settings" on your phone, then Dryly. Go to notifications. Check that the following are set to on: "allow critical notifications," "allow messaging," "sounds" and "badges.
  • Try an evening without connecting to the wifi network. It still sometimes wants the connection to be more active when the device is not on wifi.
  • A possible solution may also be to install the Dryly app on a tablet/other device. This will help determine whether the problem is device-related or another problem.
  • Check that your WIFI router has a constant and stable internet connection and that the time zones of this device are correct. Sometimes WIFI networks are so weak that Wizzu loses its connection and can sometimes pick up again. Make sure you have sufficient quality WIFI coverage in places where you place the transmitter. A helpful tip is to set up Wizzu where it will be located.

Alarm goes off while there is no accident

Occasionally there may be a manufacturing defect in the shorts that causes the two wires to touch while there is no accident. This makes the transmitter think the circuit is closed which means an "accident.

  • Press the transmitter onto the shorts, turn on the system as usual. Squeeze the shorts; if the alarm goes off contact customer service. This means there is a manufacturing defect in the shorts.
  • If the above works well and thus no alarm goes off, there are two possibilities:
  • To get to a proper diagnosis faster next time, you can give the "suspect" underwear a unique identifier so that if this problem recurs, it can be exchanged under warranty. If so, contact customer service.

Dryly bedwetting alarm App

Does the Dryly app consume a lot of mobile data?

The Dryly app is a type of app that uses extremely little Internet bandwidth. This is because it only retrieves values from the server.

Can I use the Dryly bedwetting alarm without WIFI?

Yes! Even when your child goes out for a sleepover, Wizzu can come along. Wizzu will not send a message to the mobile application, but it will wake up your child to pee via Wizzu the panda bear!

Once Wizzu returns to his familiar network, he immediately updates your calendar with dry and wet nights he has experienced offline.

Unable to connect to WIFI with Wizzu

This could be due to a couple of things. First, it is important to charge the receiver for 3 hours before the first use, otherwise the connection will not work properly.

Second, the order of the steps of installation is very important. The steps should be done in the following order.

Do you have the Dryly® transmitter, receiver and your Wi-Fi data handy? Make sure the receiver is charged for at least 3 hours before first use. Download and install the app. Create an account in the app. Enter your child's information.

  • Go to my Wizzu and press link Wizzu (blue button)
  • Select the child you want to pair the Wizzu with.
  • Follow the steps and press I'm ready.
  • Check that you have everything on hand using the app check list.
  • Press "Check, let's get started"
  • Read through the steps calmly
  • Turn on the receiver. Is it already on? Turn it off and on again. It is important for the receiver to enter paring mode. That takes about 3 minutes, so please wait three minutes
  • In the app, press "Next Step"
  • In the app, press "Connect to Wizzu"
  • Is your phone asking if it should connect to "WIZZU"? Press "Connect"
  • Wait a while until your phone is properly paired with the Wizzu Wi-Fi network
  • Select your home network
  • Enter your home network password and press "Ok"
  • Wait until everything is set properly
  • If the receiver is successfully connected to the Internet, it will indicate "Wizzu is successfully connected"

Finally, always check that the permission settings around "location" are correct.

  • Go to settings on your phone
  • Go to the Dryly app
  • Go to "location"
  • Make sure the check mark is behind "always"

The Dryly app on iOS and Android needs this permission to connect to local WIFI networks in your area. Because during setup Wizzu temporarily establishes a WIFI connection with your phone and the Dryly app, this "Always" permission is needed during this process.

My phone does not automatically connect the app to Wizzu

This is sometimes the case with android phones. The app will offer to do this manually on a 2nd or 3rd try. The android phone will inform the user to do this themselves. With the button it then refers to your phone's settings page. You then press the Dryly Wifi network in WIFI settings yourself and then go directly back to the app.

Can you use the app on multiple phones?

Yes, you can create an account by phone and invite it with the device the bedwetting alarm is registered to.

In the Dryly app, go to "Settings" and press "Invite Parent." After entering the name and email, a link will be sent for the invited party to open. The receiving party must already have the Dryly app installed.

Summary: Menu>>Settings>>Invite Parent.

How do I invite a user into the Dryly® app?

It is possible to give another parent, guardian or babysitter (temporary) access to the Dryly® app. The new user has insight into the dashboard and receives the alert on the Dryly® app when an accident occurs. This can be useful if your child is sleeping somewhere else for a night, a babysitter is watching your child for an evening, there is a situation of divorced parents

Notice:

  • The invited user has full insight into the child's dashboard.
  • Children from another family already on the account of the user accepting the invitation will be removed!
  • You can deny access in "Settings" by setting the slider behind the name to gray.

Send invitation:

In the Dryly app, go to "Settings" and press "Invite Parent." After entering the name and email, a link will be sent for the invited party to open. The receiving party must already have the Dryly app installed.

Summary: Menu>>Settings>>Invite Parent.

The sent invitation link no longer works

Probably the link has already been pressed once and is no longer valid.

  • Make sure the invited person has created their own account and is logged into the Dryly app.
  • Have the inviting party send out the invitation again. Within the hamburger menu at the top left, go to "settings." Click on "invite parent" and follow the steps.
  • On the device the Dryly app is installed on, have the invited person press the link sent by email. It is most convenient to install the Dryly app first if you are invited and create an account, and only then use the invitation link.

How can I change my password in the Dryly® app?

In the app, we have made it possible for you to change the password to your Dryly® bedwetting alarm app account. Did you create an account through the Facebook feature? Then it is not possible to change your password. You cannot change the password of your Dryly® webshop account in the Dryly mobile app.

Open the Dryly mobile app, press the hamburger menu on the top left, go to "My Account," press "Change Password," enter the new password, press "ok"; you have successfully changed your password.

Summary: Menu>>My Account>> Change Password.

How do I transfer the app to my new phone?

  • Install the Dryly bedwetting alarm app on your new device.
  • Log in with your account information.
  • You can access your account again.

How can I change a parent's name in the Dryly® app?

It may happen that you accidentally mistyped your name when registering. This can be easily changed in the app.

Go to the hamburger menu of the app, press "my account," press your own name to change it.

Summary: Menu>>My Account>>Your Name>>>Change.

How can I change a child's name in the Dryly® app?

It may happen that you accidentally mistyped your child's name when registering. This can be easily changed in the app.

Go to the hamburger menu of the app, then press 'my kids'. You will then see your child's name, press that and choose 'change name'.

Summary: Menu>>My kids>>Name child>>>Change name.

How can I delete a child in the Dryly® app?

Removing a child is sometimes useful if your child no longer uses the Dryly® bedwetting alarm or an additional child was accidentally created.

Please note that by deleting a child, all history is lost and you can no longer see statistics. Once you delete a child, you cannot undo it.

Deleting a child is done as follows; press the hamburger menu in the app, press settings, press your child's name and select "delete child.

Summary: Menu>> Settings>> Name child>> Delete.

How can I delete the receiver/ Wizzu in the Dryly® app?

Sometimes you may wish to remove the receiver from the Dryly® app, such as if you want to install the receiver on a new WiFi network or if you want to pair a new receiver with your child.

Please note; by removing the receiver, you will not receive a message on your smartphone if your child has an accident. The receiver does continue to make an alarm sound when your child has an accident and the receiver is on.

Press the hamburger menu of the Dryly app, then press "my Wizzu," press the bar where you can see the sender and receiver; a menu will come up where you can choose "delete Wizzu.

Summary: Menu>>My Wizzu>>Sender and Receiver>>Remove Wizzu.

How can I remove false notifications from the app?

In the dashboard of your child with a connected Dryly bedwetting alarm , you can delete test alarms or manually add missed alarms. Removing an alarm is done by selecting a day in the calendar, you will first get an overview of the alarms on that day. Behind the alarm is a trash can where you can delete the notification / alarm.

How can I change the language?

The language of the app is automatically in the same language as your phone. If the phone is not set in Dutch, English or French it will automatically go to English. The language of Wizzu/receiver cannot be adjusted.

How do I set the Dryly® app to silent?

In the Dryly app, you have the option of not receiving an alarm if your child has had an accident. If you check "All app alarms silent," the alarm no longer goes off on the device you are logged in with.

Summary: Menu>>Settings>>All app alarms on silent.

How do I turn down the Dryly® app alarm?

If you want to turn down the sound of the alarm in the app, you must do so every time the "to bed" ritual is completed. This is because the app sets the volume to maximum the "to bed" ritual. You can do this by moving the bullet at "Alarm Volume" to the left in settings.

Menu>>Settings>>Alarm volume (after each "go to bed" ritual)

Alarm goes off 3 times in a row at 1 minute intervals

If you receive an alarm via push notification on your device, you can press this. By pressing this you indicate that you have seen the alarm. The alarm is then turned off on the server. If you do not press the push notification, you will get a new push notification twice every minute. So you have to open the app when you get the notification, this automatically turns off the alarm.

Also if you wait too long to open the push notification or shake out the receiver in Wizzu the panda bear you will get a new push notification.

The notification on the app comes much later than Wizzu goes off

The connection between wizzu and the transmitter is direct via bluetooth. After the transmitter sends a message to the receiver, the receiver then sends an anonymized notification of the alarm to the secure server over the Internet and it sends another notification to the app. The average processing time is between 2 and 3 seconds but it can take a while for the phone to process it. Any longer delays are often due to poor Internet, unstable WIFI connection or a phone in power saving mode.

At night, the notifications come through in the app with much delay?

Many phones have night mode on at night which blocks notifications. The idea behind this is that it gives the user peace of mind. In this case, this is not so convenient because you would like to wake up the moment your child pees. You can turn this off by turning off night mode. On Android, this goes differently than on iOS/Apple.

Android

  • In your phone, go to Settings > Display and Brightness. See if "Night Shift" is on.
  • go to your notification settings, find the Dryly app and check that all the checkmarks are enabled.
  • check that there are no apps from parties installed that always keep any notifications silent.

iOS:

  • go to Settings and press 'do not disturb/focus', you will see there at what time the 'do not disturb' mode comes on.
  • The Dryly app also requested permissions for urgent notifications. Didn't the app do that? Go to "settings" on your phone, then Dryly. Go to notifications. Check that the following are set to on: "allow critical notifications," "allow messaging," "sounds" and "badges.
  • Try an evening without connecting to the wifi network. It still sometimes wants the connection to be more active when the device is not on wifi.
  • A possible solution may also be to install the Dryly app on a tablet/other device. This will help determine whether the problem is device-related or another problem.
  • Check that your WIFI router has a constant and stable internet connection and that the time zones of this device are correct. Sometimes WIFI networks are so weak that Wizzu loses its connection and can sometimes pick up again. Make sure you have sufficient quality WIFI coverage in places where you place the transmitter. A helpful tip is to set up Wizzu where it will be located.

How does the app's point system work?

There are 4 ways to earn points. With these points, your child can buy gadgets to dress up Wizzu

  • At the start of training, if everything is properly installed a one-time 75 points.
  • For a dry night, your child gets 50 points.
  • For a night with accidents, your child gets 20 points
  • For a completed checklist, your child receives 50 points.

There are 4 ways to earn points. With these points, your child can buy gadgets to dress up Wizzu

  • At the start of training, if everything is properly installed a one-time 75 points.
  • For a dry night, your child gets 50 points.
  • For a night with accidents, your child gets 20 points
  • For a completed checklist, your child receives 50 points.

NOTE: This FAQ about receiver 2.0 is only suitable for packages with a purchase date from May 12, 2023.

Receiver 2

How do I charge the receiver?

You charge the transmitter & receiver with a USB-C charger. You do this by clicking the transmitter onto the receiver and then putting it on the charger. You need to charge the set every other night, +/- 4 hours.

How do I know if the receiver is charging?

You can tell by the receiver's light whether the receiver is charging. When you charge the receiver, the light turns red. When the receiver is fully charged, the light turns green.

How long does the receiver battery last?

You need to turn off the receiver during the day. This way, the receiver will last for two nights. Therefore, we recommend, to charge the receiver and transmitter every other day. In the app, you can see the battery percentage of the receiver.

Should the receiver be off or on during the day?

To make sure the receiver is full at night, you should turn the receiver off during the day.

Can the receiver's sound be louder or softer?

The sound of the receiver can be adjusted, this can be done in different modes. For this, the set must be on. You can adjust the sound of the receiver by pressing the black button once briefly.

The set always starts with a volume of 100%
1x press = 75%/ press again = 50%/ press again = silent mode/ press again = 100% again

In silent mode, only the app goes off (and vibrator should you have this version). Handy for discreet moments like sleepovers!

How do I turn on the receiver?

Press the black button once. You hear a sound, the receiver is on.

If the transmitter and receiver are not already paired with each other, the receiver will indicate the error code out of range and then turn itself off again.

How do I turn off the receiver?

Press the button for three seconds. You see the light go out, the receiver is off.

What do the different colors of lights mean?

Green= 40-100% | Red= 0-40%

Notice! The light only displays the battery of the receiver. To check the exact battery percentage of transmitter & receiver you can check in the app.

How do I perform reset 1?

Make sure the set is on. Press the black button on the receiver for 20 seconds. After doing this you will hear "Transmitter out of range". This resets the set back to factory settings (The wifi network the transmitter & app pairing will be erased). After this you need to re-pair the transmitter and receiver while charging.

How do I perform reset 2?

Press a pin or paper clip into the hole made in the letter "D" of the receiver. The light will flash, this will start the receiver. You do not need to re-pair the set.

How do I put the receiver in silent mode?

You turn on the receiver by pressing the black button once. When the receiver is on, press the black button three times. When you have pressed the button three times, the receiver is in silent mode.

In silent mode, only the app goes off (and vibrator should you have this version). Handy for discreet moments like sleepovers!

NOTE: This FAQ about receiver 1.0 is only suitable for packages with a purchase date up to May 12, 2023.

Receiver 1

Can I reorder the receiver?

Yes! Through Dryly's website, you can easily order a new receiver. Look under the heading 'loose products'.

How do I charge the receiver?

If you ordered a bedwetting alarm starter kit, you received a charger and micro-USB cable with it. We recommend that you always use these. Did you lose the cable and/or charger? That happens to everyone!

Of course, if you have no other option, it is also possible to use your own charger and micro-USB cable. To ensure a full battery, it is important that both your charger and cable provide 5 volts and 2 amps (5V/2A). If the voltage is too low, the receiver may not charge.

How do I know if the receiver is charging?

You can see this by connecting the receiver to the Internet and then going to "My Wizzu. The receiver's battery percentage will go up a lot with each 5-minute battery update.

How long does the receiver battery last?

Depending on how stable the connection to the transmitter and receiver is, the battery lasts a good 2 to 4 weeks . If you make it a routine to charge the receiver on a fixed day during the week you will never be stuck with an empty receiver.

Receiver does not charge

It is important to find out if the problem is with the receiver itself or with the charger plug/cable. You can connect the charger to another device, if it does charge you know it is not the plug.

In addition, it is also important that the receiver is connected to the Internet because you can see the exact battery level through the app.

Please note that a battery status update is sent from the receiver every 5 minutes. So you will not see a real-time update.

You hear 'low battery voltage'

  • Charge the receiver with the included micro usb cable.
  • If this does not work, then it is useful to try another micro-USB cable. The amps and voltage don't matter much, but 5 volts and 2 amps is ideal.
  • Try again after 2 to 3 hours of charging.
  • If you then still hear "low battery voltage," there may be something wrong with the receiver, please contact customer service +31 248 080 226.

You don't hear "low battery voltage," but the receiver is not functioning properly.

Is the receiver connected to your Wi-Fi network?

In the Dryly app, go to My Kids or My Wizzu and view the battery status for your transmitter and receiver. Notice. This battery level is as current as the date it is listed. If Wizzu is completely empty and or nearly empty it may not transmit a current battery status. Also during the "go to bed" functionality you will get to see if Wizzu is still sufficiently charged.

If this is not the case, it is important to connect to the Wi-Fi network first. This way you can access the latest battery status update.

Connecting the receiver to the network. Do you have the Dryly® transmitter, receiver and your Wi-Fi data handy?

  • Go to my Wizzu and press link Wizzu (blue button)
  • Select the child you want to pair the Wizzu with.
  • Follow the steps and press I'm ready.
  • Check that you have everything on hand using the app check list.
  • Press "Check, let's get started"
  • Read through the steps calmly
  • Turn on the receiver. Is it already on? Turn it off and on again. It is important for the receiver to enter paring mode. That takes about 3 minutes, so please wait three minutes
  • In the app, press "Next Step"
  • In the app, press "Connect to Wizzu"
  • Is your phone asking if it should connect to "WIZZU"? Press "Connect"
  • Wait a while until your phone is properly paired with the Wizzu Wi-Fi network
  • Select your home network
  • Enter your home network password and press "Ok"
  • Wait until everything is set properly
  • If the receiver is successfully connected to the Internet, it will indicate "Wizzu is successfully connected"

If you then want to check the battery status you do it as follows:

  • Go to 'My Wizzu'
  • Here is the receiver and battery percentage
  • If you see no movement in the battery status after more than an hour of charging, you can try another micro-USB cable and charger. The amps and voltage don't matter much, but 5 volts and 2 amps is ideal.
  • If there is still no battery movement after an hour, there may be something wrong with the receiver. Please contact customer service.

Should the receiver be off or on during the day?

The receiver may be left on during the day or turned off. If you turn the receiver off during the day, the battery will last longer.

How can I connect the receiver to the WIFI?

Do you have the Dryly® transmitter, receiver and your Wi-Fi data handy? Make sure the receiver is charged for at least 3 hours before first use

  • Go to my Wizzu and press link Wizzu (blue button)
  • Select the child you want to pair the Wizzu with.
  • Follow the steps and press I'm ready.
  • Check that you have everything on hand using the app check list.
  • Press "Check, let's get started"
  • Read through the steps calmly
  • Turn on the receiver. Is it already on? Turn it off and on again. It is important for the receiver to enter paring mode. That takes about 3 minutes, so please wait three minutes
  • In the app, press "Next Step"
  • In the app, press "Connect to Wizzu"
  • Is your phone asking if it should connect to "WIZZU"? Press "Connect"
  • Wait a while until your phone is properly paired with the Wizzu Wi-Fi network
  • Select your home network
  • If you can't find the home network, try changing your network from 5ghz to 2.4ghz and/or vice versa
  • Enter your home network password and press "Ok"
  • Wait until everything is set properly
  • If the receiver is successfully connected to the Internet, it will indicate "Wizzu is successfully connected"

The receiver fails to connect to WIFI

This could be due to a couple of things. First, it is important to charge the receiver for 3 hours before the first use, otherwise the connection will not work properly.

Second, the order of the steps of installation is very important. The steps should be done in the following order.

Do you have the Dryly® transmitter, receiver and your Wi-Fi data handy? Make sure the receiver is charged for at least 3 hours before first use. Download and install the app. Create an account in the app. Enter your child's information.

  • Go to my Wizzu and press link Wizzu (blue button)
  • Select the child you want to pair the Wizzu with.
  • Follow the steps and press I'm ready.
  • Check that you have everything on hand using the app check list.
  • Press "Check, let's get started"
  • Read through the steps calmly
  • Turn on the receiver. Is it already on? Turn it off and on again. It is important for the receiver to enter paring mode. That takes about 3 minutes, so please wait three minutes
  • In the app, press "Next Step"
  • In the app, press "Connect to Wizzu"
  • Is your phone asking if it should connect to "WIZZU"? Press "Connect"
  • Wait a while until your phone is properly paired with the Wizzu Wi-Fi network
  • Select your home network
  • Enter your home network password and press "Ok"
  • Wait until everything is set properly
  • If the receiver is successfully connected to the Internet, it will indicate "Wizzu is successfully connected"

Finally, always check that the permission settings around "location" are correct.

  • Go to settings on your phone
  • Go to the Dryly app
  • Go to "location"
  • Make sure the check mark is behind "always"

The Dryly app on iOS and Android needs this permission to connect to local WIFI networks in your area. Because during setup Wizzu temporarily establishes a WIFI connection with your phone and the Dryly app, this "Always" permission is needed during this process.

Installing the receiver on a new WIFI network

Note that the recipient is first deleted in the app in the menu under 'My Wizzu'.

  • Go to "My Wizzu" via the hamburger menu at the top left of the app
  • Select the receiver whose WiFi network you want to change and press "delete"

Do you have the Dryly® transmitter, receiver and your Wi-Fi data handy?

  • Press "Link Wizzu" and then "I'm ready," go through the steps until it says "Check let's get started.
  • Press "Check, let's get started"
  • Read through the steps calmly
  • Turn on the receiver. Is it already on? Turn it off and on again. It is important for the receiver to enter paring mode. That takes about 3 minutes, so please wait three minutes
  • In the app, press "Next Step"
  • In the app, press "Connect to Wizzu"
  • Is your phone asking if it should connect to "Wizzu"? Press "Connect"
  • Wait a while until your phone is properly paired with the Wizzu Wi-Fi network
  • Select your home network
  • Enter your home network password and press "Ok"
  • Wait until everything is set properly
  • If the receiver is successfully connected to the Internet, it will indicate "Wizzu is successfully connected"

The app says there is a link between transmitter and receiver, but in reality there is not

  • Turn the receiver on and off. When the receiver is turned on, a startup message will play if all goes well.
  • If you do not get a start message or if you get the "low battery voltage" message, put the receiver on the charger for at least 3 hours
  • Connect the transmitter to the receiver by placing them on top of each other. You will hear "transmitter connected."
  • Do a test by placing a metal surface (spoon or knife) on the transmitter and wait to see if the receiver goes off. If all goes well, the alarm will go off.
  • If no alarm goes off replace the transmitter battery. It takes a while for the transmitter's battery status to come up in the app so give it some time.
  • If sound is still not playing, contact customer service.

What sound does the receiver play?

It is a sound of an old telephone. At second 6 in the video, it can be heard.

https://www.youtube.com/watch?v=DwJlRDycfJE

Can I have a different alarm sound played by the receiver?

It is not possible to select a different alarm sound. The sound we have selected is particularly effective in waking the child.

Can the receiver's sound be louder or softer?

The sound of the receiver cannot be turned up or down. This is done so that the sound is exactly the same every night.

How do you test the alarm sound going off?

You can perform a test on a paired system by having the two pushbuttons on the transmitter contact each other. The two push buttons must then have contact with the same metal surface. This can be done for example with a spoon, knife or anything else that conducts.

My child does not wake up to the sound, now what?

Children who suffer from bedwetting often also sleep very deeply. By continuing consistently, chances are the child will become increasingly sensitive to external cues such as noise or a full bladder. Also, before your child goes to sleep, it is very important to set off the alarm sound so that your child recognizes the sound. You can do this in the Dryly app at "go to bed." That way, your child will know what sound to wake up at.

If you do this, your child will sleep more lightly because they will unconsciously wait for the sound.

One component is loose (microUSB / speaker / etc)

If a component is loose, the receiver must be exchanged. To do this, contact customer service.

The app gives an error message after WIFI linking the Wizzu to my phone

Did you charge Wizzu when it came out of the box? Make sure it is sufficiently charged before you start adding. Then check that you have assigned Location permission to the app

  • Go to settings on your phone
  • Go to the Dryly app
  • Go to "location"
  • Make sure the check mark is behind "always"

Always take screenshots of error messages you see on screen so we can better help. Please contact customer service for this purpose.

NOTE: This info on fault codes is only suitable for packages with a purchase date up to May 12, 2023.

Error codes

I get error code 1

This occurs when the receiver unsuccessfully attempts to connect to the specified home network. The network is within range but does not provide the receiver with access.

Cause

This error code usually occurs when an incorrect password was entered during pairing. If the receiver has been doing fine for a while and gives this error message, it could be that someone in the household changed the password to your home network.

Solution

You resolve this error message by reconnecting the receiver to the home network and entering the correct password.

I am getting error code 2

You get this message when the receiver has successfully connected to your home network, but does not appear to be connected to the Internet.

Cause

This error code can have several causes. The most obvious is that your home network does not have an Internet connection. Another common cause of this message is the use of "wifi extenders. In many households, these are used to boost the Wi-Fi signal to provide coverage in the basement or attic. If the 'wifi extender' itself has a poor connection to your wifi network, the receiver obviously fails to connect to the Internet via this device.

Solution

You can easily test the quality of the connection by connecting yourself to the same Wi-Fi network the receiver is connected to. Then go to a website or YouTube and see if the content loads quickly.

If the problem persists, you can try connecting to another network if you have one available. Otherwise, contact Dryly customer service.

I get error code 3

This message occurs when the receiver successfully connects to the Internet, but fails to connect to our secure servers. Going through the following steps should fix it

  • First, delete the transmitter and receiver in the app
  • Then delete the Dryly app from the phone
  • Download the Dryly app again from the app store (iOS) or play store (android)
  • Log back in by following the app's steps
  • Check that no more wizzu is linked
  • Couple Wizzu

Wizzu is in offline mode

You get this message when the receiver has successfully connected to your home network, but does not appear to be connected to the Internet.

Cause

This error code can have several causes. The most obvious is that your home network does not have an Internet connection. Another common cause of this message is the use of "wifi extenders. In many households, these are used to boost the Wi-Fi signal to provide coverage in the basement or attic. If the 'wifi extender' itself has a poor connection to your wifi network, the receiver obviously fails to connect to the Internet via this device.

Solution

You can easily test the quality of the connection by connecting yourself to the same Wi-Fi network the receiver is connected to. Then go to a website or YouTube and see if the content loads quickly.

If the problem persists, you can try connecting to another network if you have one available. Otherwise, contact Dryly customer service.

My transmitter is out of range

Sometimes you may hear the message "transmitter out of range. This means that the receiver has been searching for the transmitter's signal for a while but has been unable to detect it.

Cause

There are several possible causes for this message. If you also hear the "transmitter back in range" message again, you probably have a poorer connection. Possible causes of a poor connection are:

Your child sleeps on his or her stomach
Moisture blocks signals from the transmitter. If your child sleeps on his or her stomach, this can cause the signals to be blocked.
You improve the connection by placing the receiver at the hip level of your child's body. For example, you can put a chair next to the bed with Wizzu on it.

The transmitter is not yet paired with the receiver
When you receive our bedwetting alarm kit, pairing the transmitter is part of the process. It is possible that this step did not go quite right. This cause is only possible if you have never had an alarm before. Have you had an alarm? Then the transmitter is paired and you need to look for another cause. Always first charge the receiver for 3 hours before use.

The transmitter is too far away from the receiver
The transmitter runs for at least 6 months on one battery! We were able to achieve this by making it extremely energy efficient. Therefore, the signal sent from the transmitter is also not strong enough to go through walls and doors.

As a rule of thumb, keep the transmitter no further than 2 to 3 meters from the receiver. This way you increase the quality of the connection.

Make sure the battery is not depleted
If you have owned the transmitter for a while, the battery may have run out. If so, replace the battery.

NOTE: This FAQ about transmitter 2.0 is only suitable for packages with a purchase date from May 12, 2023.

Channel 2

How do I charge the transmitter?

You charge the transmitter by clicking the transmitter onto the receiver and then placing it on the charger. You need to charge the transmitter every other night, +/- 4 hours.

The receiver gives the message ''transmitter out of range.''

You may hear the message "Transmitter out of range." This means that the receiver has been searching for the transmitter's signal for a while, but has been unable to dectect it.

Cause: The transmitter is not yet paired with the receiver.

When you receive our bedwetting alarm, pairing the transmitter is part of the process. You pair the transmitter with the receiver by charging them together. After 1:30 minute, the set says "transmitter connected" You only have to do this once and you will hear it once. Don't you hear this? Perform reset 1 and try again. It is possible that this step did not go well. Consult the customer service.

Reset 1

Press the black button on the receiver for 20 seconds. Make sure the set is on. After this you will hear 'Transmitter out of range'. This resets the set back to factory settings (The wifi network, transmitter & app pairing will be erased) After this you need to re-pair the transmitter and receiver while charging.

Reset 2

Press a pin into the hole made in the letter ''D'' of the receiver. This will restart the receiver. You do not need to re-pair the set.

How does the vibrate function of the transmitter turn off?

When the vibrate function of the transmitter goes off, the transmitter vibrates for the next 20 seconds. After this, the vibration function turns itself off.

NOTE: This FAQ about transmitter 1.0 is only suitable for packages with a purchase date up to May 12, 2023.

Channel 1

Can I reorder the transmitter?

Yes! Through Dryly's website you can easily order a new transmitter. Look under the heading 'loose products'.

The transmitter is not visible in the app and/or the transmitter's battery status is very low in the app

In the app, you can then see if the transmitter and receiver are properly paired and what the battery status is. Note; it takes a while for the transmitter's battery charge to show up in the app. So don't go changing the battery right away.

How do I charge the transmitter?

The battery in the transmitter lasts for 5 to 8 weeks.

See how to replace the battery here.

How do I replace the transmitter battery?

You replace the transmitter battery by using a screwdriver to unscrew the transmitter. The transmitter runs on a CR2032 button cell battery. This type of battery can be found in wristwatches, digital cameras, calculators and thus also the Dryly® transmitter!

Watch the instructional video on how to replace the battery here.

Failure to connect the transmitter

It is important to understand exactly what is failing. Is 'pairing' the transmitter not working or does no communication seem to be sent from the transmitter to the receiver? Go to 'My Wizzu' in the Dryly app and see what it says under 'transmitter'. There are three possibilities:

  • No transmitter linked
  • Transmitter out of range
  • Battery percentage

Below we discuss all three options:

No transmitter linked

There has never been a transmitter paired with this receiver.

  • Always charge the receiver for 3 hours before use
  • Turn off the receiver if it was on.
  • Turn the receiver back on
  • On the receiver is a square with an NFC symbol. Pick up the transmitter and place it with its logo on this square (so snaps are up)
  • The receiver says "Transmitter connected.

Does a sound remain off? Move the transmitter around this area so the signal is picked up. If the sound still stays out replace the transmitter battery.

  • Test the transmitter's alarm by placing conductive material (for example, a knife or spoon) on both pushbuttons.

Transmitter out of range

A transmitter was once attached to this receiver, but it no longer communicates.

  • Always charge the receiver for 3 hours before use
  • Turn off the receiver if it was on.
  • Turn the receiver back on
  • On the receiver is a square with an NFC symbol. Pick up the transmitter and place it with its logo on this square (so snaps are up)
  • The receiver says "Transmitter connected.

Does a sound remain off? Move the transmitter around this area so the signal is picked up. If the sound still stays out replace the transmitter battery.

  • Test the transmitter's alarm by placing conductive material (for example, a knife or spoon) on both pushbuttons.
  • During the night, make sure the panda is no more than 2 to 3 meters away from the child. For example, place it on a chair next to the bed

Battery percentage

The app displays the battery status of the transmitter and receiver. After installation, it takes a while for it to update so wait to replace the battery and test the transmitter first by letting the push buttons make contact. Hold something of conductive material (knife or screwdriver) against the two pushbuttons. The alarm should go off.

If the alarm does not go off, there is a problem with the transmitter.

The receiver gives the message "transmitter out of range"

Sometimes you may hear the message "transmitter out of range. This means that the receiver has been searching for the transmitter's signal for a while but has been unable to detect it.

Cause

There are several possible causes for this message. If you also hear the "transmitter back in range" message again, you probably have a poorer connection.

Possible causes of a bad connection are:

Your child sleeps on his or her stomach

Moisture blocks the signals from the transmitter. If your child sleeps on his or her stomach, this can cause the signals to be blocked.

You improve the connection by placing the receiver at the height of the hip of your child's body. For example, you can put a chair next to the bed with Wizzu on it.

The transmitter is not yet paired with the receiver

When you receive our bedwetting alarm kit, pairing the transmitter is part of the process. This step may not have gone quite right. This cause is only possible if you have never had an alarm before. Have you had an alarm? Then the transmitter is paired and you need to look for another cause. Always first charge the receiver for 3 hours before use.

The transmitter is too far away from the receiver

The transmitter runs for at least 6 months on one battery! We were able to achieve this by making it tremendously energy efficient. Therefore, the signal sent from the transmitter is also not strong enough to go through walls and doors.

As a rule of thumb, keep the transmitter no further than 2 to 3 meters from the receiver. This way you increase the quality of the connection.

Make sure the battery is not depleted

If you have owned the transmitter for a while, the battery may have run out. If so, replace the battery.

The transmitter ended up in the washing machine

This is not covered by the warranty. You can order a new transmitter through our webshop.

Pants

Can I reorder bottoms?

Yes! Especially in the beginning, it is advisable to order a few extra pairs of pants because in the beginning your child will have more frequent accidents at night.

How does sizing work?

Dryly uses European sizing. View our size chart here.

How is the fit of the bottoms?

The bottoms have a regular fit. So you should order the size your child normally has for underwear.

How do I wash the shorts?

The shorts can be machine washed at up to 60 degrees Celsius.

Can the shorts go in the dryer?

The shorts can go in the dryer as long as they are run on a low temperature.

I can't get the transmitter to attach to the shorts

  • Lay the shorts flat on a hard surface.
  • Try pushing the transmitter in from the top. You may apply quite a bit of force.
  • Release the pusher by placing something with a flat surface (scissors or knife) between the transmitter's pusher and the receiver's pusher and tilting it
  • If this succeeds, repeat a few times until the transmitter's pusher and the pusher of the panties go together easily
  • Now you can start using the shorts

Wizzu

Can I reorder Wizzu the panda bear?

Yes! Through Dryly's website you can easily order a new Wizzu. Look under the heading 'loose products'.

How was I Wizzu?

The teddy bear Wizzu can be washed by hand. Make sure it dries well; preferably outdoors.

Mattress Protector

Can I reorder the mattress pad?

Yes! You can easily order a new mattress protector through Dryly's website. Look under the heading 'loose products'.

How do I wash the mattress pad?

The mattress protector can be washed at up to 60 degrees Celsius. The mattress protector cannot be put in the dryer.

Manual

I lost my manual

Did you lose your manual. You can find a PDF of it here.

Health Insurance

Will my health insurance company reimburse for the Dryly bedwetting alarm?

The Dryly bedwetting alarm is reimbursed by many health insurance companies under the supplementary insurance. The reimbursement may vary considerably per insurance company. The average reimbursement is around €100, but often the full amount of the bedwetting alarm is reimbursed! To see exactly what your insurer will reimburse, see our reimbursement checker. Health insurance companies often have the restriction that one bedwetting alarm per policy is reimbursed. So pay attention if you have multiple children!

The invoice, if required, must be sent to the health insurance company with additional documents so they can issue reimbursement. Dryly plays no role in reimbursement.

Can you order a bedwetting alarm without a doctor's referral?

Yes, the bedwetting alarm can be ordered without a doctor's referral. However, if you plan to claim the bedwetting alarm from your health insurance's supplemental package, a referral may sometimes be a condition of eligibility for reimbursement.

How do I get money back from my insurance?

Contact your insurance company to find out how this works. Usually this is through a claims app that sometimes requires additional documents.

My health insurance company rejects my bill

Address and billing information

We may be able to adjust this for you. Please note the correct information and provide it to us with the invoice number.

Name and date of birth of child

We may be able to adjust this for you. Please note the correct information and provide it to us with the invoice number.

There is no 'delivery date' anywhere on the invoice

This sometimes occurs when the health insurance company looks at our invoices strictly. We can adjust the invoice. Please also include invoice number.

I don't qualify for reimbursement, now what?

That's annoying. We do our best to keep the cost of the Dryly® Bedwetting Alarm as low as possible. Feel free to look around our webshop. As little as €179, you can start the bedwetting alarm training together with your child!

Medical professional

I am a medical professional and would like more information about the product

You can contact customer service (klantenservice@dryly.com).

The Dryly website

Can I order two different sizes in a starter kit?

At this time, it is not possible to order two different sizes in one bedwetting alarm package. However, underwear can be ordered separately in a different size.

Why do I need to enter my child's name and date of birth?

This data is important for health insurance, if this data is not on it they will not pay out. Dryly follows the guidelines as stated in the AVG.

Is the Dryly bedwetting alarm also available abroad where there are no payment methods?

Please note what the desired payment method and country is. We will be happy to look into this further. Please contact customer service.

No order confirmation received

It is possible that an incorrect mail address was noted when order or that our mail came in the junk mail. We can check this by seeing what email address is in the customer system. Please contact customer service.

I want to return the bedwetting alarm, how do I do this?

If this is within the legal cooling-off period of 14 days, it is possible to return them at your own expense. To return the underwear, it must of course be unused. However, it is important to get approval from Dryly customer service. You can call customer service. Our customer service will then explain how to start the return procedure. On the website you can find our return form. Fill it in and add it to the package.

Returns procedure

In the case of a return wish, always contact customer service. We will then investigate what the problem is. If the Dryly bedwetting alarm is not working properly, it is covered by the warranty. If there is a problem that falls under the warranty, we will send you a return label so you can return it free of charge. It is important to include the return form from the website.

Warranty

Dryly is committed to ensuring the quality of our products on a daily basis. It is possible that your Dryly urinary alarm may not work properly.

Dryly maintains a warranty period for electronics of 6 months and for the underwear of 3 months after receipt of the urinal by the buyer. The warranty includes manufacturing and/or material defects and defects caused by normal use. This is at Dryly's discretion.

Excluded is damage caused by careless handling or failure to follow the instructions as stated in the instructions for use. Guarantee claims can be made upon presentation of the invoice. The warranty is void if repairs have been done by third parties, if the user has worn a diaper over the underpants with the transmitter, if the bedwetting alarm has been purchased through a reseller (e.g. marketplace) and if water damage has occurred.

If your bedwetting alarm is not working properly please report your complaint to our customer service department. Please have your invoice handy.

More than 20,000 children have become potty trained through Dryly's approach within 8 weeks!

Other questions?

Are there other questions not currently included in our frequently asked questions? If so, please contact us.

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