Frequently Asked Questions
Functioning of the Dryly® app
We have made it possible in the app to change the password of your Dryly® app account. Check out this link hereabout how you can change this or watch the instructional video.
It is possible to (temporarily) give another parent, guardian or babysitter access to the Dryly® app. The new user will have insight into the dashboard and will receive the alarm on the Dryly® app if an accident occurs. Check out the mobile app settings page about how to add a user to the app.
Sometimes you may wish to remove the receiver from the Dryly® app. On the mobile app settings page we show you how you can easily do that.
It may occur that you accidentally typed your name incorrectly when registering. You can easily change that in the app, see the mobile app settings page for instructions.
You may have accidentally typed your child’s name incorrectly when registering. You can easily change this in the app, you can find out how to change this on the mobile app settings page.
In some cases you may want to remove your child from the Dryly® app. With just a few clicks on the screen, you can easily remove a child.
This happens if the receiver tries to connect to the specified home network unsuccessfully. The network is within range but does not provide access to the receiver.
This error code usually occurs if an incorrect password was entered during pairing. If the receiver worked as planned for a bit gives this error message, it is possible that someone from the household has changed the password of your home network.
You solve this error message by reconnecting the receiver to the home network. Press here to see how to do this.
You will get this message if the receiver has successfully connected to your home network, but doesn’t seem to be connected to the internet.
This error code can have multiple causes. The most obvious one is that your home network does not have an internet connection.
Another common cause of this message is the use of ‘Wi-Fi extenders’. In many households these are used to amplify the Wi-Fi signal so that there is also range in the basement or attic. If the ‘Wi-Fi extender’ itself has a bad connection with your Wi-Fi network, the receiver will obviously not be able to connect to the internet through this device.
You can easily test the quality of the connection by connecting to the same Wi-Fi network that the receiver is connected to. Then go to a website or YouTube and see if the content loads quickly.
If the problem persists, you can try to connect to another network if available.