Returns and customer satisfaction

We are Dryly and without the trust of our customers we wouldn’t be here! To give our customers the best possible service our customer service team will be at your service until 23:00. On this page you will find everything you need to know about returns. Dryly customer service is passionate to ensure that parents and caretakers receive as much support as possible in case of a question or complaint.

Do you have a question or complaint? We will be happy to help you. Call or email our customer service.

Possible cause for returns

Wrong size pants

Did you receive an order only to find out that the pants don’t fit properly? Due to hygienic reasons we cannot accept worn pants. If the Dryly pants are unworn, please contact our customer service department. We will give you a return number and send you the right size as quickly as possible

Error in order received

Is there something not quite right in the order received? Do you have the wrong size Dryly pants or is something missing? We strive for perfection! Please contact us and we will be happy to help you. If we ask you to return something due to an error in handling, we will always reimburse the shipping costs.

Problem with the Dryly bedwetting alarm

We are proud of our bedwetting alarm and help children to become dry in a fun way. It is always possible that you have problems with a part of the bedwetting alarm. We are at your service until 23:00 to give you tips for a great experience.

If we come to the conclusion that a part of the bedwetting alarm does not function within the warranty period, we will offer you an exchange. We would like to receive the defective part back so that we can learn to give future users an even better experience. We will reimburse the shipping costs.

Request your return form here:

Item(s) to be returned:

Item(s) to be desired when exchanging: