Returns and customer satisfaction

We are Dryly and without the trust of our customers we wouldn’t be here! To give you the best possible service our customer service team will be available from 10:00 until 18:00. On this page you will find everything you need to know about returns. Dryly customer service is passionate to ensure that parents and caretakers receive as much support as possible in case of a question or complaint.
Do you have a question or complaint? We will be happy to help you. Call or email our customer service.


After receipt, you have the right to return your unused purchase within 14 days from the date of receipt. If the 14 days have passed, unfortunately we cannot offer you a refund.

The panda toy & the underwear can only be returned unopened in the original packaging and unworn. Underwear that has been worn or washed cannot be returned due to hygienic reasons.

You must pay the return costs. In case of an exchange, we will send you the replacements products free of charge.

Possible cause for returns:

Wrong size pants

Did you receive an order only to find out that the pants don’t fit properly? Due to hygienic reasons we cannot accept worn pants. If the Dryly pants are unworn, please contact our customer service department. We will give you a return number and send you the right size as quickly as possible

Error in order received

Is there something not quite right in the order received? Do you have the wrong size Dryly pants or is something missing? We strive for perfection! Please contact us and we will be happy to help you. If we ask you to return something due to an error in handling, we will always reimburse the shipping costs.

Problem with the Dryly bedwetting alarm

We are proud of our bedwetting alarm and help children to become dry in a fun way. It is always possible that you have problems with a part of the bedwetting alarm. We are at your service from 10:00 until 18:00 to give you tips for a great experience. If we come to the conclusion that a part of the bedwetting alarm does not function within the warranty period, we will offer you an exchange. We would like to receive the defective part back so that we can learn to give future users an even better experience. We will reimburse the shipping costs.

Request your return form here:

Item(s) to be returned:

Item(s) to be desired when exchanging:

Note: Electronic equipment such as the transmitter and receivers will only be replaced when they have been returned. Save your tracking code to be safe! If you feel it takes a bit long, please contact us. As soon as the defective device has been returned, we will immediately send a new one!
Randal Spaan
Very good service
Read More
Super good service and after a few weeks the desired result. Really recommended.
Sandrien de vos
Functions perfectly
Read More
Functions perfectly. Our child was completely dry within a month. Never expected, very nice surprise.
Mw. A.J.A. Wissink
Dryly is great
Read More
Dryly is great. Our son took a long time to stay dry at night. We have now used dryly for the night for two months. And last week we went on holiday for a week without dryly and yes it is dry for the whole nights. The app is very easy and fun to operate yourself for the kids. As parents you can also be worse and clear when things went wrong.
Very satisfied!
Read More
After 4 weeks my son (8 years) was completely dry! So special that it works so quickly and also in a fun and playful way without any stress! The first 2 weeks my son often had an accident, then suddenly a cover. Suddenly 4 days dry, 5 days dry and then basically just dry. We are also very satisfied with Dryly's service and thinking along with us.
Michèle de Koning
Read More
Friendly customer service that lives up to its word.

Fantastic product. My son was dry at night after only 4 nights and has been potty trained ever since. I can recommend this alarm clock to everyone.
Excellent remedy for dry nights
Read More
Never thought, but the nights are completely dry after a few weeks and the Wizu app completes the experience. Very happy with it!
De Jong
Dryly is a really great invention
Read More
Dryly is a really great invention! I would recommend this package to anyone! It is very user-friendly and, above all, a lot of fun to work with. My son is dry within 4 weeks. It works great and we are super happy with the quick result! Big stars for team Dryly! Thank you on behalf of our family :)

© 2022 Dryly® | All Rights Reserved | Powered by E-Expansion | Privacy Policy | Terms and Conditions

Scroll to Top