Warranty
Legal warranty
All items you buy from us are covered by the legal warranty. Legal warranty means that a product is or should do what the consumer can reasonably expect it to do. Under the law, you are entitled to a good product. If a product fails, you are entitled to a repair, a new product or a refund of your money. All warranty terms mentioned on the website are the manufacturer's warranty or the vendor's warranty offered. These warranties do not affect the statutory warranty.
I want to make use of my warranty
In this case, please contact us immediately. The best way to do this is via our contact form. We try to respond to your request within 2 working days. Our hardware (transmitter and receiver) has a 6-month manufacturer's warranty, for underwear we offer a 3-month manufacturer's warranty.
Industry warranty
Thuiswinkel.org guarantees compliance with the binding advice of the Thuiswinkel Disputes Committee by its members, unless the member decides to submit the binding advice to the court for review within two months after it has been sent. This guarantee is revived if the binding advice is upheld after review by the court and the judgement that proves this has become final. Up to a maximum amount of €10.000,- per binding advice, this amount will be paid to the consumer by Thuiswinkel.org. For amounts greater than €10.000,- per binding advice, €10.000,- will be paid out. For the excess amount Thuiswinkel.org has an obligation of effort to ensure that the member complies with the binding advice.
The application of this guarantee requires that the consumer makes a written appeal to Thuiswinkel.org and that he transfers his claim on the trader to Thuiswinkel.org. If the claim on the trader exceeds €10,000,-, the consumer will be offered to transfer his claim, insofar as it exceeds the amount of €10,000,- to Thuiswinkel.org, after which this organization will seek payment of this claim in court in its own name and costs to satisfy the consumer.
